Buyer Feedbacks

2017-05-08 14:01:23

Customers’ Reviews

The buyer evaluates and write reviews for the store and products in three aspects: Product description, Delivery and Service.

User evaluation of product details page:

Impact of customers'''''''''''''''''''''''''''''''' reviews:
- Direct stimulation for buyers to make purchasing decision.
- Products positive reviews rate are highly weighted in search collation rules.
- The positive rate will affect the eligibility for joining in platform promotion activities.

Reviews management and response:
In the Seller Center, "Order - Feedback", the seller can manage the reviews from the buyer and respond as shown:

The way to improve the rate of praise:

1、Delivery in time.
2、Good product quality.
3、The actual product is consistent with what displayed in the website.
4、Quick response and friendly communication.
5、Deal with after-sales problems positively.